Shipping and Returns
Same Day Shipping - 12pm cutoff
Orders placed on XLEAR.ro before 12pm will be shipped the same day and delivered the next business day. If it is past the cutoff time and your order is urgent, please contact our Customer Service at 0755-041-040 before placing the order. This only applies to the end customers and excludes all classes of trade such as retailers, wholesale or distributor accounts.
Weekends and holiday days
Our dispatch point is closed on Saturday, Sunday and on all days with major holidays. Orders placed on these days will not be shipped until the next business day.
Easy Returns - Guarantee of Satisfaction
Thousands of customers have enjoyed our products over the years and we are convinced that you will be in the same situation. However, if you are not happy with your purchase at XLEAR.ro, please let us know within 14 days from the moment of receiving your order and we will gladly return your money. If there is a problem related to quality or other issue with the product, we will issue the shipping order for sending the article (s) back to us and Xlear will pay the fee of transport service. For all other returns, the cost of return will be the responsibility of the customer. For more details or to initiate the return procedure, please contact the Customer Service via the chat box below, or by calling 0755-041-040.
•- This policy only applies to products purchased from XLEAR.ro.
•- If you purchased XLEAR products from another merchant or website, please contact their Customer Service to request details about the return policy.
•- This applies only to retail customers and excludes all other commerce classes, such as wholesale or distribution accounts.
Free shipping for orders with a sum of more than or equal to 150 LEI (including T.V.A.)
Orders with a minimum value of 150 LEI qualify for free shipping via FAN COURIER. If the sum of the products ordered by you is at least 150 LEI (including T.V.A.), the tariff for the transport services provided by FAN COURIER will automatically be adjusted to LEI 0,00. Select this option, then continue with the order validation steps as usual. This applies only to the end customers and excludes all trade classes, such as retailers, wholesale accounts or distributors. For all trade classes, such as retailers, wholesale accounts or distributors, the minimum order value must be 350 LEI (including T.V.A.).
Fixed shipping rates for all orders with value of products below 150 LEI.
15 LEI for Bucharest, 20 LEI for localities where FAN COURIER has delivery points. All orders below 150 LEI qualify for FAN COURIER with fixed fare. If you want to take advantage of this offer, it is enough to confirm an order worth less than 150 LEI (including T.V.A.). This also applies to all other trade classes, such as retailers, wholesale accounts or distributors. For locations in the country where FAN COURIER does not have delivery points, an extra charge will be paid for the extra costs of additional mileage charged by the courier company and about which you will be notified by phone before the order will be sent to you. On this occasion you could also choose the option to pick up your parcel from the nearest delivery point of FAN COURIER without having to pay the extra charge. Fixed transport tariffs (15 LEI for Bucharest, 20 LEI for all localities in the country) include the FAN COURIER fee charged for the money pick-up and transfer services to our bank account.